Frequently Asked Questions

Everything you need to know about your next audio upgrade.

Are all products sold on Headphone Zone authentic?

Yes, we are authorized dealers for all the brands we carry. Every product comes with a genuine manufacturer warranty and a certificate of authenticity where applicable.

How long does shipping usually take?

We typically process orders within 24 hours. Depending on your location, standard shipping takes 3-5 business days, while express shipping options are available at checkout.

What is your return policy for high-end audio gear?

We offer a 7-day return policy for manufacturing defects. For hygiene reasons, in-ear monitors can only be returned if they are unopened and in their original sealed packaging.

Do you offer cash on delivery (COD)?

Yes, we offer Cash on Delivery for most pin codes across the country for orders up to a certain value. You can also pay via Credit/Debit cards, UPI, and Net Banking.

Can I get help choosing the right headphones for my setup?

Absolutely! Our 'Headphone Gurus' are available via chat or email to provide personalized recommendations based on your music preferences and existing gear.

How do I track my order status?

Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'Order History' section of your account.